Help

Troubleshooting

Fixes for the most common problems.

#My notes don't show up on my other device

• Check that both devices use the same vault key (Settings).
• Look at the dot at the bottom of the sidebar or in Settings → Status. If it says offline or waiting, the changes are queued and will send when you reconnect.
• Switch away from the app and back: it checks for changes every 20 seconds and whenever you return to it.

#The microphone doesn't work

• Allow the microphone for hivesight.xyz in your browser's site settings, then tap Try again.
• Voice needs HTTPS and an internet connection.
• In Brave, Opera, Vivaldi and Arc, HiveSight records first and writes it out after you stop. That's normal.

#A deleted shared idea came back

Opening its share link again brings it back on purpose. To get rid of it for good, leave the share first, then delete it.

#The app doesn't offer to install

On Android, Chrome can take a few minutes after you removed the app before it offers to install it again. You can always use the browser menu: Install app or Add to Home screen. On iPhone, use Safari → Share → Add to Home Screen.

#I lost my vault key

If any device still has HiveSight open, the key is in its Settings. Otherwise look for a backup file: it contains the key. Without the key or a device that has it, the vault can't be opened; that's what keeps it private.